Drysdale Tennis Resort Partners Rank Highest On J.D. Power and Associates 2015 Hotel Study
Cliff Drysdale Tennis is proud to share that resort partner companies The Ritz-Carlton and Omni Hotels and Resorts each rank highest in guest satisfaction in their respective segments of the J.D. Power and Associates 2015 North American Hotel Guest Satisfaction Index Study released on July 15, 2015.
The study, now in its 19th year, measures overall guest satisfaction across eight hotel segments: luxury; upper upscale; upscale; upper midscale; midscale; economy/budget; upper extended stay; and extended stay. Seven key factors are examined in each segment to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees. Satisfaction is calculated on a 1,000-point scale.
Cliff Drysdale Tennis manages the tennis programs for high ranking luxury resort partners in Florida at The Ritz-Carlton Key Biscayne, Miami, Omni Amelia Island Plantation Resort and California at Omni La Costa Resort & Spa and Omni Rancho Las Palmas Resort & Spa